The list of Tech Frustrations is growing in surprising, and sometimes unexpected, ways. Many of the frustrations submitted do not address specific product features. Instead they highlight issues associated with pretty foundational topics like power and the environment.
And, interestingly, some people have avoided using what I hoped would be the easiest online submittal process ever. Stories are coming in, but often via email, Facebook and in-person. One thing is very clear; almost everyone I know is experiencing Tech Frustrations. Some just seem more willing than others to formally express them. Is it possible that there is some sort of shame associated with admitting that you have a tech frustration? Maybe it's like asking for directions. (Funny side note: Did you know that when maps were first mass produced, some people expressed concern that their use would weaken the intellect of their users? This was described during a a recent episode of On Point.)
A few people have told me that they think they are expected to submit a long story to describe their Tech Frustrations. Not true! We’re looking for very short descriptions of your frustrations – just a sentence or two (although we’re happy to accept longer stories if you want to provide them). Some people tell me about Tech Frustrations via Facebook or in-person, but don’t want to submit them via the web site. That’s interesting too. For those of you who have expressed minor "tech frustrations" with the Tech Frustrations submittal process, notice the recent updates that make an easy process even easier to use.
One good friend suggested a bigger link to the Tech Frustrations web site might encourage more people to submit frustrations via the super simple online form with only one required field.
Regardless of your feelings about expressing tech frustrations “out loud”, we continue to collect them and encourage you to submit yours right here.
The funniest story I heard all week involved the use of technology to try to find a lost purse at Walmart. If you haven’t already listened to Mike Rowe tell his mother's story, take a listen. It’ll put you in a great mood as you start your weekend.
Has technology ever frustrated you? If so, tell me your story on the Tech Frustrations web site.
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